Concierge Primary Care · North Hills, Pittsburgh

Medicine the Way It Was Meant to Be.

A membership-based practice where your physician truly knows you — with time, access, and the individual attention your health deserves.

~400
Patients per provider
vs. 1,800–2,500 in traditional practices
30+
Years of combined clinical experience
Founding providers, North Hills
6
Areas of specialized expertise
From menopause care to preventive cardiology
0
Days typical wait for urgent visits
Same-day and next-day availability
To restore what medicine was always meant to be — a trusted relationship between a patient and a physician who truly knows them. We limit our panel deliberately, so that our members receive the time, access, and individual attention that complex health decisions require — without the wait, the rush, or the feeling of being just another appointment. — Mission Statement, Anchor Concierge Medicine

Three principles behind everything we do

Time

We limit our panel to approximately 400 members per provider — a fraction of the typical 2,000-patient practice — so that every visit gets the time and attention it deserves. No rushed appointments. No seven-minute slots.

Access

Same-day and next-day availability. Direct communication with your provider between visits. No navigating phone trees. When something arises, you reach the person who knows your history — not a stranger on call.

Trust

Over years of care — not minutes per encounter — we come to truly understand you: your history, your goals, your values. That continuity allows us to advocate more effectively and make decisions that align with what matters most to you.

Meet the founding providers

Two experienced clinicians with a shared commitment to returning medicine to its roots — individualized, accessible, and grounded in lasting relationships.

Donald G. Klinestiver, MD

Donald G. Klinestiver, MD

Internal Medicine · Founding Physician

Board-certified internist with over three decades of clinical practice in the Pittsburgh region, bringing exceptional depth of experience to every patient relationship.

Caran Hayes, PA-C, MSCP

Caran Hayes, PA-C, MSCP

Physician Assistant · Menopause Specialist

A certified Physician Assistant and NAMS-certified menopause specialist with a patient-first approach to preventive and hormonal health.

Simple, transparent pricing

One annual membership fee gives you direct access to your physician, priority scheduling, and a level of care that a traditional practice simply can't offer. Your insurance remains active for labs, imaging, specialist referrals, and hospital care.

See What's Included
Annual Membership
$3,000
per member, per year
  • Same-day and next-day appointments
  • Longer visits when you need them
  • Direct provider communication
  • Annual comprehensive wellness evaluation
  • Proactive preventive care planning
  • Care coordination with specialists

Membership is intentionally limited.

To preserve the quality of care our model is built on, we keep our panel small. Inquire today to learn about current availability.

Inquire About Membership
Our Story

Why We Built This Practice

Three decades of watching what great medicine looks like — and what gets in the way of it.

Founding Vision

Primary care functions best when physicians are able to develop longitudinal relationships with patients, apply clinical evidence thoughtfully, and guide medical decision making in a manner aligned with individual patient goals and values.

Over the past several decades, however, the structure of medical practice has shifted toward increasingly large corporate organizations whose priorities often emphasize scale, standardization, and administrative efficiency. While these systems have delivered important advances in technology and data gathering, they have also introduced layers of operational complexity that can make it more difficult for physicians to deliver highly individualized care.

In many settings, physicians have less time available for thoughtful clinical discussion, preventive planning, and shared decision making — not because they care less, but because the system around them demands more.

Our practice is founded on the belief that high-quality medical care is built upon continuity, accessibility, professional judgment, and collaborative decision making between patient and physician. We believe physicians perform at their best when they are able to focus primarily on patient care rather than navigating competing administrative priorities.

What We Observed

Over more than three decades of clinical practice, our founding providers observed persistent patient demand for a model centered on longitudinal relationships and careful medical decision making. Despite intentionally limiting acceptance of new patients, appointment demand consistently exceeded available capacity. Typical wait times of six months for routine visits — and longer for comprehensive preventive care — became the norm rather than the exception.

This sustained imbalance between supply and demand reflects something important: many patients continue to value a model focused on continuity, access, and personalized care. They want a physician who knows them — not just their chart.

Our Approach

Our model intentionally limits panel size in order to restore the time necessary for meaningful clinical interaction. Smaller panels allow providers to better understand each patient's medical history, functional status, preferences, and goals of care. This structure supports more thoughtful diagnostic evaluation, more appropriate use of specialty referral and testing resources, and greater alignment between treatment decisions and patient priorities.

We strongly support evidence-based medicine and the appropriate use of clinical guidelines. However, we also recognize that population-based recommendations cannot fully account for the complexity of individual patients — particularly those with multiple chronic conditions, advanced age, or competing clinical priorities.

Our model emphasizes thoughtful application of evidence rather than reflexive adherence to standardized algorithms. Shared decision making allows members to participate actively in determining the level of intervention that best aligns with their preferences and individual circumstances.

Our Place in the Broader System

Anchor Concierge Medicine collaborates constructively with hospitals, specialists, and health systems — including UPMC, Allegheny Health Network, and WVU Medicine — while preserving the flexibility needed to tailor care to individual circumstances.

By creating a practice structure that prioritizes continuity, access, and individualized clinical decision making, we aim to demonstrate that patient-centered primary care can remain both professionally fulfilling and financially sustainable.

Meet the Providers

Exceptional clinicians. Lasting relationships.

Our founding providers bring decades of experience and a shared belief that the best medicine happens when providers truly know their patients.

Donald G. Klinestiver, MD

Donald G. Klinestiver, MD

Internal MedicineFounding PhysicianUPMC

Dr. Donald Klinestiver is a board-certified internist with over three decades of clinical practice in the Pittsburgh region. His career has been defined by a commitment to building genuine, long-term relationships with patients — understanding not just their diagnoses, but their lives, their values, and their goals for care.

Having witnessed firsthand the pressures that corporate healthcare systems place on patient-provider relationships, Dr. Klinestiver co-founded Anchor Concierge Medicine to restore the kind of practice he always believed medicine should be: thoughtful, accessible, and deeply personal.

Dr. Klinestiver brings particular expertise in the management of complex chronic conditions, preventive care planning, and the careful, individualized application of clinical evidence. He has maintained collaborative relationships with UPMC and regional specialists throughout his career, ensuring his patients have access to the full continuum of care.

Areas of Focus

Chronic Disease ManagementPreventive CardiologyPreventive CareInternal MedicineCare Coordination
Caran Hayes, PA-C, MSCP

Caran Hayes, PA-C, MSCP

Physician AssistantNAMS CertifiedMenopause Specialist

Caran Hayes is a certified Physician Assistant and Menopause Society Certified Practitioner (MSCP) with a patient-centered approach to primary and preventive care. She co-founded Anchor Concierge Medicine out of a conviction that every patient deserves a provider who listens — not just to symptoms, but to the full picture of who they are and what they need.

Caran holds specialty certification through the North American Menopause Society (NAMS), making her one of the region's dedicated evidence-based menopause care providers. She offers comprehensive hormonal health consultations, individualized hormone therapy evaluation, and ongoing management of perimenopause and menopause-related conditions.

Her broader practice encompasses preventive care, lifestyle medicine, and the management of conditions that disproportionately affect women — always with a focus on shared decision making and care that aligns with each member's personal goals and values.

Areas of Focus

Menopause CareHormonal HealthLifestyle MedicineObesity MedicineWomen's HealthPreventive Care

Membership is limited. Inquire today.

Inquire About Membership
Membership

What Your Membership Includes

One straightforward annual fee. Everything you need to receive the kind of care that actually makes a difference.

Annual Membership Fee

Simple, transparent pricing

Your membership fee covers the enhanced access, time, and coordination that traditional practices can no longer offer. Insurance remains active for covered services.

$3,000
per member, per year

Your insurance stays active. The membership fee is not a replacement for health insurance. Insurance continues to cover laboratory testing, imaging, hospital care, specialist consultations, and other medically necessary services.

Everything your care requires

Same-Day & Next-Day Appointments

When something comes up, you are seen — not given a callback number. Priority scheduling ensures you get in when you need to.

Longer Visits When You Need Them

Complex health situations require real conversation. We schedule the time your care deserves — not seven-minute slots.

Direct Provider Communication

Message your provider directly between visits. No phone trees, no portals with three-day response times. Timely, personal communication.

Annual Comprehensive Wellness Evaluation

A thorough, unhurried assessment of your health — going well beyond a routine annual physical to provide a complete picture of where you are and where you're headed.

Proactive Preventive Care Planning

We don't wait for problems to develop. We work with you on a personalized preventive care roadmap aligned with your health goals and risk profile.

Expert Care Coordination

When you need a specialist, we make the right referral and stay involved. We coordinate your care across the system so nothing falls through the cracks.

Telehealth & Video Visits

For follow-ups, medication reviews, or concerns that don't require an in-person exam, video visits are available and included in your membership.

Navigation of Complex Medical Decisions

When the path forward isn't clear, you have a trusted provider who knows your history and can help you think through your options — without the rush.

Continuity Across Settings

Whether you're in the office, recovering from a hospitalization, or managing a new diagnosis, your provider remains involved and informed throughout.

How membership works

1

Inquire

Reach out through our contact form or by phone. We'll answer your questions and confirm availability. Panel size is intentionally limited, so we encourage early inquiry.

2

Meet Your Provider

Schedule a welcome visit with your provider. This initial conversation is unhurried — we want to understand your history, your goals, and what great care looks like for you.

3

Experience the Difference

Your membership begins. Same-day access, direct communication, and a provider who is genuinely invested in your long-term wellbeing — not just your next appointment.

Ready to get started?

We keep our panel small by design. Reach out today to learn about current availability.

Inquire About Membership
Areas of Specialization

Care that goes deeper than primary care alone.

Our providers bring specialized expertise across several areas — allowing us to offer a level of integrated, comprehensive care that sets us apart from a traditional practice.

Where we differentiate

Menopause Care

Caran Hayes, PA-C, MSCP holds specialty certification through the North American Menopause Society — one of a small number of providers in the region offering truly evidence-based, individualized menopause care. This includes perimenopause management, hormone therapy evaluation, and comprehensive hormonal health support tailored to each member's symptoms, history, and goals.

NAMS Certified Specialist

Preventive Cardiology

Heart disease remains the leading cause of death in the United States — and the vast majority of cases are preventable. We take a proactive, data-driven approach to cardiovascular risk: interpreting advanced lipid panels, managing blood pressure and metabolic risk, and working with you on the lifestyle and medical interventions that meaningfully reduce long-term risk.

Lifestyle Medicine

Chronic disease is often driven by modifiable lifestyle factors — and medication alone rarely reverses the underlying conditions. We integrate evidence-based lifestyle medicine into primary care: addressing nutrition, physical activity, sleep, stress, and social connection as legitimate clinical interventions, not afterthoughts.

Obesity Medicine

Obesity is a complex, chronic medical condition — not a failure of willpower. We provide compassionate, evidence-based obesity medicine: comprehensive metabolic evaluation, behavioral and nutritional guidance, and when appropriate, pharmacological support including newer GLP-1 based therapies, all within the context of a long-term, trusting relationship.

Behavioral Health Integration

Mental and physical health are inseparable. We recognize that anxiety, depression, and chronic stress are medical conditions that deserve clinical attention — not referrals to a separate system that may take months to access. We provide integrated screening, management, and coordinated referral when appropriate, keeping your care connected.

Nutrition Counseling

Diet is one of the most powerful tools in medicine — and one of the most underutilized in traditional primary care, where time constraints rarely allow for meaningful nutritional guidance. Our practice integrates evidence-based nutritional counseling into preventive care and chronic disease management, helping members make sustainable dietary changes that support their health goals.

All of this, under one roof.

Our specialties aren't separate clinics — they're woven into your primary care. One provider, one relationship, one practice that knows your whole picture.

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Become a Member

We'd love to hear from you.

Membership is intentionally limited. Reach out to learn about availability, ask questions, or schedule a welcome conversation with one of our providers.

Inquire About Membership

Fill out the form below and a member of our team will follow up within one business day. All inquiries are kept strictly confidential.

We respond within one business day.

Practice Information

Location

North Hills, Pittsburgh, PA
Exact address provided upon inquiry

Phone

(412) 000-0000

Email

info@anchorconcierge.com

Current Availability

Panel capacity is limited by design. We are currently accepting new members — but space is intentionally kept small. We encourage you to inquire early.